4. Case Studies
Communications Nova Scotia is a government agency reporting to the Minister of Policy and Treasury Board. It has a visual identity program, web policy, and advises on all government communications.
A Government-Wide Plain Language Policy
The policy would have placed responsibility for plain language within Communications NS. Communications NS believed a policy would create goodwill, positive perceptions that the government is willing to go the extra mile to give people access to information, and would help people write things correctly the first time.
Communication NS led an interdepartmental Committee to develop the policy. The committee was made up of people with a personal interest in plain language, for example departmental lawyers and information managers.
Under the proposed policy, directors would monitor plain language use, advising Deputy Ministers of progress and problems. The approach would have been education rather than enforcement. Communications NS believed a policy would:
The provincial government continues to develop plain language materials on a projectby- project basis. Communications NS offers plain language information and an “ask an editor” service on its website.
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