People depend on written information and need documents that help them to get the information they need to participate fully in society. Access to information is improved with:
Even people with good literacy skills may be busy and skip information, don't understand what's written, or just won't bother to read a document.
Many people have low literacy skills. In the NWT, 54% of Aboriginal adults and 13% of non-Aboriginal adults don't have grade 12. 27% of Aboriginal adults don't have grade 9.
Clear writing and design helps people who speak and write English as a second language.